Returns & Refund Policy

We want you to shop with confidence, knowing that your satisfaction is our priority. If, for any reason, you're not entirely happy with your purchase, we're here to help. Our Returns & Refund Policy is designed to be fair, transparent, and hassle-free, ensuring a positive shopping experience.

Returns:

  • Eligibility: To initiate a return, your item must be in its original, unused condition, and in the same packaging as when received. Please note that certain products, such as personalized or intimate items, may not be eligible for return due to hygiene and customization considerations.

  • Initiating a Return: Contact our dedicated customer support team within 30 days of receiving your order to request a return. We will provide you with a Return Authorization (RA) number and further instructions.

  • Return Shipping: You are responsible for the cost of return shipping, except in cases where the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method for your return to ensure its safe arrival.

Refunds:

  • Processing Time: Once we receive your returned item, please allow us a reasonable time to inspect and process your return. We aim to issue your refund within 7-10 business days after the return is approved.

  • Refund Method: Refunds will be processed via the original payment method used for the purchase. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider.

Exchanges:

  • Eligibility: If you wish to exchange an item for a different size, color, or style, please ensure that the product is in its original, unused condition, and in the same packaging as when received.

  • Initiating an Exchange: To initiate an exchange, contact our customer support team within 30 days of receiving your order, specifying the new item you'd like. We will provide you with an Exchange Authorization (EA) number and further instructions.

  • Exchange Process: Once your returned item is received and inspected, we will process the exchange. If the requested item is in stock, we will send it to you promptly. If the item is out of stock, we will provide you with options, including a refund or alternative selections.

We value your satisfaction and aim to make the returns, refunds, and exchange process as straightforward as possible. If you have any questions or need assistance, please don't hesitate to reach out to our dedicated customer support team. Thank you for choosing us for your shopping needs.